22 March 2020
As you are aware, the outbreak of the Coronavirus has taken us all by storm and we are taking it seriously. We are coming to terms with it and working on the best course of action. Our aim is to keep us all as safe as possible.
For this reason, we have temporarily moved our services online.
At this stage, Medicare rebates for Telehealth and telephone sessions are currently only available to a small minority of our patients. We are hoping this will change in time and that the government will extend Medicare rebates for online or telephone sessions to everyone with a mental health treatment plan. Our professional body is lobbying for urgent attention regarding this right now! We will keep you updated if and when this changes.
In the meanwhile, we have decided to offer online sessions through Skype, Zoom or by phone. You can choose to book a shorter session for 25-30 minutes at $100 or a 50-60 minute session at $200. You will not be able to claim a rebate through Medicare at the moment but you may possibly be able to claim through your private health fund. You need to check your cover with your health insurer to determine if you are able to do this for online and telephone sessions.
We understand this is a big change that can feel uncomfortable, especially if you are not used to this form of technology. However, we believe it is the best way to keep us all safe. We cannot change the fact that the virus is in our community, but we can do our best to ensure we all stay as safe as possible. So please allow yourself time to adjust to doing things differently for a while. You may be surprised at how easy and user friendly it is.
So, what do you need to do? Just call our main number as usual to make an appointment. Our receptionists will be able to answer any questions you may have and find you a suitable appointment time. They will also give you directions about how to proceed with accessing your online or telephone therapy session.
On a final note, please remain calm at this time, practice mindfulness, make time for some light exercise, do some nice things and have a good laugh now and then. We sincerely wish you and your families good health and well-being and trust things will return to normal in due course.
Warmest regards, Wendy and Anne